With our new easy-to-use features, managing your account, uploading print files, handling subscriptions, and keeping track of your invoices has never been easier!
1. Logging into Your Account
To start, you’ll need to log in to your account. If you haven’t created one yet, simply follow the sign-up process, entering your details to get started. Once logged in, you’ll have access to your personalized dashboard where all your account details are available.
2. Uploading Print Files
One of the standout features of your new account is the ability to upload print files. Whether you’re uploading artwork for advertising or sending a file for printing, your account allows you to easily manage and submit your print-ready files.
Important for New Customers:
If you are a new customer, you will need to request access to upload print files. This ensures that your account is properly set up and verified for file submission. Once your request is approved, you’ll be able to access your customer folder under Documents.
How to Upload Print Files:
- Once your access is granted, go Documents under your account profile.
- Navigate to the folder for your publication/company.
- Click on the Upload File button
- Choose the files you want to submit from your computer. You can include:
- Your print-ready files (PDF)
- Any additional materials like press orders, mailing lists, or special instructions
- Once submitted, your file will be available for the relevant process, such as printing or review for an ad campaign.
Be sure your files are clearly named and all required documents are included.
3. Paying for Your Services
Your new account allows you to easily make payments for your orders or subscriptions.
How to Pay for Orders or Services:
- Once your order has been invoiced you will receive an email that there is an invoice on your account. (This could take up to a week for print customers).
- Choose your preferred payment method (credit/debit card, online payment, etc.).
- Follow the prompts to securely complete your payment. You will receive a confirmation once the payment is processed successfully.
We will need a valid tax exemption certificate on file to remove taxes from your customer account. These include reseller permits, exempt organization certificates etc.
There will be a 2.9% fee for all purchases made through your customer portal.
Managing Invoices:
- If you need to manage or request adjustments to an invoice, you can reach out to customer support directly through the platform, and they will assist you with any questions or concerns.
4. Managing Your Subscriptions
If you’ve subscribed to any services, such as recurring orders, product subscriptions, or ongoing services, you can manage them directly from your account.
How to Manage Your Subscriptions:
- Go to the Subscriptions Section of your dashboard.
- Here, you can see all active subscriptions, their renewal dates, and payment history.
- You can make changes to your subscription preferences, such as upgrading, downgrading, or canceling subscriptions.
To Update Your Address:
- Go to the Addresses Tab in your account dashboard.
- You’ll see a list of saved addresses. Click Edit next to the address you want to update, or click Add New Address to create a new one.
- Make sure to set the correct address as your shipping address.
- Once saved, this updated address will be used for any future subscription shipments.
5. Customer Support and Assistance
If you ever have any questions or need help, please reach via the contact us page or email us at info@pacificpublishingcompany.com